Posts in Best Practice
The Perfect Apology: Handling Mistakes with Grace

Effectively apologizing to a disheartened customer transcends its basic function—it becomes the linchpin that reduces product returns, amplifies brand reputation, secures the allegiance of steadfast patrons, augments recurring revenue streams, and, in certain instances, even circumvents potential legal entanglements.

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Building an Accountability Culture in Sales Teams

When both sales reps and sales leaders are held accountable for their actions and results, it fosters a sense of ownership, trust, and transparency within the team. How do you build an accountability culture in a sales team?

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Haunted by Sales Mistakes? Let's Overcome Them!

Seasoned salespeople understand that success in this field is not merely about making a pitch but rather about building relationships, understanding customer needs, and using a proven process. However, even the best sales professionals can stumble and make mistakes that hinder their progress.

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Make the Decision: Clarity, Consensus and Confidence

Making decisions can be tricky – and there can be difficult decisions we sometimes wish we didn’t have to make. A systematized approach for clarity, consensus, and confidence can be powerful and valuable when making decisions.

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9 Ways to Deal with Rejection in Sales

A rejection is an outright dismissal or refusal of the proposal. It does not require a reason, it is not negotiable, nor is there a future or next step. Rejection is the worst.

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The Pain and Pleasure of Firing a Client

In the realm of business and professional services, there comes a time when the relationship between a service provider and a client (or a big prospect) becomes strained to the point where parting ways seems inevitable, and the right thing to do.

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6 Best Practices for Managing Up as a Leader

Perhaps the most important skill to master is figuring out how to be a genuine source of help — because managing up doesn’t mean sucking up. It means being the most effective employee you can be, creating value for your boss and your company.

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Ultimate Success Requires Alignment Between Product and Sales

Sales-led growth and product-led growth are distinct strategies, each with its own set of priorities and approaches. And successful growth strategies always require an alignment between sales and product. And that also means aligning the investment.

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Musings on Managing Pipeline and Clients During the Slower Summer Months

Will business grind to a halt for a chunk of the summer?  Do we leave clients and prospects alone during the summer -- or keep a cadence of communications? 

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The Dollar-Per-Hour Math

The Fractional Executive does not come with any of the add-ons (paid days off, benefits, recruiting fee, productivity losses), and their engagement is also right-sized to the business needs in terms of talent and time, and they are immediately available.

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