Effectively apologizing to a disheartened customer transcends its basic function—it becomes the linchpin that reduces product returns, amplifies brand reputation, secures the allegiance of steadfast patrons, augments recurring revenue streams, and, in certain instances, even circumvents potential legal entanglements.
Read MoreWhen both sales reps and sales leaders are held accountable for their actions and results, it fosters a sense of ownership, trust, and transparency within the team. How do you build an accountability culture in a sales team?
Read MoreSeasoned salespeople understand that success in this field is not merely about making a pitch but rather about building relationships, understanding customer needs, and using a proven process. However, even the best sales professionals can stumble and make mistakes that hinder their progress.
Read MoreIdentifying your superpower is even more important as a Fractional Executive. How do you stand out from the crowd? Not by stating that you can do anything for anyone. Even though, after several decades of professional growth, many Fractional Executives have done nearly everything in their profession, to the point that many resumes look alike.
Read MoreA rejection is an outright dismissal or refusal of the proposal. It does not require a reason, it is not negotiable, nor is there a future or next step. Rejection is the worst.
Read MorePerhaps the most important skill to master is figuring out how to be a genuine source of help — because managing up doesn’t mean sucking up. It means being the most effective employee you can be, creating value for your boss and your company.
Read MoreSales-led growth and product-led growth are distinct strategies, each with its own set of priorities and approaches. And successful growth strategies always require an alignment between sales and product. And that also means aligning the investment.
Read MoreBy experimenting with new strategies, increasing your efforts, and executing your sales activities with precision, you can not only weather the storm but also position your business for long-term success.
Read MoreWill business grind to a halt for a chunk of the summer? Do we leave clients and prospects alone during the summer -- or keep a cadence of communications?
Read MoreNegotiations can be tricky and they have the potential to turn sour if you're not thoughtful and deliberate in how you approach them. The phrases listed here have the potential to undermine your position and put you at an unnecessary disadvantage in these kinds of conversations.
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