Posts in Tools and Lists
Healthy Competition On and Off the Ice

Someone recently asked me for tools to use to create healthy competition among their team. I had to immediately think of the joy of comparing scores, the unexpected winners, the bragging rights, the prizes that stuck with people for years, and the stories we were able to tell as a result.

Read More
The Internal Customer

Lack of attention and respect towards internal customers was leading to poor customer service, missing parts in deliveries, and an overall inability to achieve the desired double-digit sales growth. Only after addressing those internal issues did the company regain reputation and growth externally.

Read More
The Price Question

When someone says, 'Just tell me the price,' I just tell them the price. Someone who says that clearly has their guard up. This person likely doesn't want to be sold. You won't get anywhere trying to dissuade them from jumping right into pricing. They'll likely dig their heels in even further and feel like you're hiding something.

Read More
Leadership Styles – The Ultimate Checklist

Sit back and think about the leaders around you. I am sure as you do this, each one of them will come to you associated with a label that is reflective of their leadership style. Your label may not be scientific. Maybe your label is simply “Good,” or “Bad,” relative to your own experience. 

Read More
PPP Loan Forgiveness – Make Sure You Meet the Staffing Requirements

I think most small business owners will agree: the best part of the Paycheck Protection Program (PPP) is that 100% of the loan can be forgiven – if certain criteria are met. One of those sets of rules is around staffing requirements. After all, the program is meant to keep people employed.

Read More
Delegation in Sales Leadership

Good delegation saves time, develops people, grooms a successor, and motivates. It provides growth and development opportunities and allows a leader to focus on other priorities.

Read More
The 5 Levels of Leadership

True leadership isn't a matter of having a certain job or title. In fact, being chosen for a position is only the first of the five levels every effective leader achieves.

Read More